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Every notification has a severity, set by the module that raised it: Critical, High, Medium, Low or Info. On How I get notified you decide how loudly each severity reaches you. Nothing is ever dropped: every notification lands in your inbox whatever you choose. Your settings only decide what interrupts you and what waits. Open Notifications > How I get notified, or click Settings in the bell or the inbox. The page is in Administration > Settings, under Your preferences, at /settings/personal/notifications. Everyone who is signed in can change their own settings, so everyone sees Settings in the menu. Nothing is saved until you click Save: when you change something, a bar appears at the bottom of the page with Unsaved changes, Discard and Save (or press Ctrl+S).

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The three sentences

The page describes your settings as three sentences. Click the underlined parts to change them. A severity can be in one line only: ticking it in one line takes it out of the other. Click + email to add email to a line, and email to take it away again. If email is switched off for your organization, or your plan does not include it, the email buttons are greyed out, hovering over them shows “Email is not set up for this workspace.”, and the summary line reads the bell only. The bell is always used. Next to each line, an estimate says how often it would reach you, for example ”≈ 2 a day”, “Digests: ≈ 4 a day” or “Summaries: ≈ 1 a day”, counted from your last 7 days. Digests go out on the hour: an hourly digest at every full hour, a 2-hour digest at even hours, a 4-hour digest at 00:00, 04:00, 08:00 and so on, in your time zone. A digest with nothing in it is not sent. One exception: when Pricing Intelligence finishes processing a data source run and your waiting digest holds alerts from it, that digest goes out straight away instead of waiting for the hour, unless you are in your quiet hours.

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Your last 7 days, replayed

The card Your last 7 days, replayed with these settings counts how many times your last 7 days would have interrupted you As saved and With these unsaved changes, with a bar for each day. It updates as you change things, so you can try settings before you save them. “Nothing is dropped: everything (…) still lands in your inbox; only the interruptions change.”

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Quiet hours

Switch Quiet hours on to choose the hours you do not want digests and summaries: “Don’t interrupt me between 22:00 and 07:00 (…). What arrives overnight waits for the morning.” A digest or a summary due inside your quiet hours goes out when they end. Quiet hours do not hold back the Interrupt me line or escalations: those reach you right away, whatever the time. Keep only what really cannot wait in Interrupt me. With quiet hours off, the page says “No quiet hours: bundles and summaries go out whenever they are due.”

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Time zone

The times on this page, and when your digests and summaries go out, use the time zone in brackets after your quiet hours. By default it is workspace time (…), your organization’s time zone. Choose another zone from the list to use your own. The list offers common zones, such as Europe/Warsaw, Europe/London and America/New_York. The zone is shown only while quiet hours are on: to change it, switch quiet hours on first.

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Exceptions

An exception overrides the three sentences for one rule or one source. Under Exceptions, click Add exception.
1

Choose what it is about

  • Anything from the rule: one rule that sent you notifications in the last 30 days, such as an alert rule or an automation. Other groups of notifications, such as one warehouse’s stock alerts, are offered here too, named by their source and title.
  • Anything from: one source module you have received notifications from, such as Inventory or Printing.
2

Choose what happens

  • never tell me: the notifications are kept for the record but never shown or sent to you.
  • treat as Critical: they reach you right away, whatever their severity.
  • always bundle: they go to your digest, even when their severity would interrupt you.
3

Add and save

Click Add, then Save in the bar at the bottom of the page.
To change what an exception does, pick another action in its line. To remove it, click ×. You can have up to 50 exceptions, and one per rule or source. If two exceptions match the same notification, never tell me wins over treat as Critical, which wins over always bundle. The Add exception button appears once you have received notifications to make an exception about. The last line, “Escalations to me → always right away, bell and email. This one can’t be changed.”, is a reminder: when an alert is escalated to you, it always reaches you right away; see Escalation policies.

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What else changes how a notification reaches you

Your sentences decide most of it, but a few things override them, in this order:
  1. An escalation or an assignment always reaches you right away.
  2. Your exceptions, as above.
  3. Your three sentences, by severity.
  4. A rule set to send a summary: some rules, such as alert rules and low-stock alerts, can ask for their notifications to be bundled. Then anything that would interrupt you goes to your digest instead, unless it is Critical.
  5. Storm protection: when one rule fires more often in an hour than your organization allows, the rest of that hour goes to the digest, unless it is Critical. See Limits and retention.
Each notification’s Activity in the inbox explains how it reached you, for example “Reached you right away because of one of your exceptions.” or “Bundled because its rule fired too often this hour.”

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Your settings and the workspace’s

Until you save anything, you follow your organization’s defaults, and the page says “You follow your workspace’s defaults. Change anything below to make these settings your own.” Once you save, the settings are yours, and later changes to the defaults no longer reach you. To go back, click Follow workspace defaults in the page header; the button appears once your settings are your own. Your exceptions and your time zone stay as they are. A line marked Locked by your workspace is set by your administrator for everyone. You cannot change it, and it follows the defaults even when the rest of your settings are your own. Discard in the bar at the bottom throws away what you changed since you last saved.

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Channels in this workspace

The card Channels in this workspace shows whether Bell and Email are Ready or Not set up, and the email address notifications go to. “No email address on your account” means you get no email until an address is added to your account. People who can manage channels see a Manage link; see Notification channels.

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Set the defaults for your organization

New people start from your organization’s defaults. To change them you need the Manage defaults for new users permission, under Notification Center.
1

Open the defaults

Open Administration > Settings and choose Defaults for new users under Notifications, at /settings/notifications/defaults.
2

Write the sentences

The same three sentences and quiet hours as above, written for everyone: “tell people” instead of “tell me”, and “Start everyone with quiet hours from … and …, in their own time zone.”
3

Lock a line, if everyone must keep it

Tick Lock this line next to a line to impose it on everyone, including people who have their own settings. Quiet hours cannot be locked.
4

Choose who the change reaches

Under When you save:
  • New users only: “Nobody who already uses Omnilinker is affected.” When you change the sentences, everyone who follows the defaults keeps what they have now: their current settings become their own, they count as Customised, and later changes to the defaults no longer reach them. Saving only a change of locks does not do this.
  • Also everyone who never changed theirs (…): people following the defaults get the new ones too. “Anyone who customised theirs (…) keeps them.”
5

Save

Click Save in the bar at the bottom (or press Ctrl+S). Discard throws away your changes.
Locks apply whichever option you choose. The side card shows how many people are On defaults, Customised and With exceptions, and how many use the bell and email. If nobody has saved defaults yet, everyone starts from these:

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Troubleshooting

A severity is ticked in two lines. Untick it in one of them and save again.
The digest interval must be one of the offered choices.
Remove an exception you no longer need, or change the action of the existing exception instead of adding a second one for the same rule or source.
Choose a zone from the list, or workspace time.
Reload the page. If it keeps happening, ask your administrator.
A digest due inside your quiet hours waits until they end. Check Quiet hours and your time zone.

Notification inbox

Read, acknowledge and snooze what reached you.

Notification channels

Set up the email that notifications are sent by.

Escalation policies

Pass on alerts nobody acknowledged.

Limits and retention

Duplicates, storm protection and email limits.