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An order gets one fiscal receipt. You issue it from the order’s Fiscal receipt section, or for several orders at once from the Orders list. Omnilinker builds the receipt from the order, sends it to the fiscal printer through its station, and shows the receipt number on the order once it has printed. Before you start:

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Issue a receipt for an order

1

Open the order

Open Sales > Orders and open the order. Click Issue receipt in the order’s header, which takes you to the Fiscal receipt section, or scroll to it.
2

Check what the customer gets

The customer gets says The receipt. (“In the parcel, or as an e-receipt. No invoice.”), or An invoice by e-mail. (“The receipt stays with you, filed with the invoice copy.”). See Who gets what.
3

Check the printer, the form and the NIP

  • Printer: the fiscal printer that will print the receipt.
  • Receipt as: Paper or E-receipt, starting from the location’s setting. Click the other to change it for this receipt. A receipt kept with an invoice shows “Paper, kept with the invoice. Not in the parcel”.
  • NIP: the buyer’s NIP that goes on the receipt, or None given.
4

Read the warnings and look at the receipt

Warnings appear above the button; see Warnings. Click See the receipt first to see the receipt as it will print: its lines, discounts, VAT, total and payment.
5

Issue it

Click Issue receipt · followed by the amount. “One receipt per order. Later reprints are copies that aren’t fiscal.”
If the order changed since the receipt was shown, Omnilinker refuses: “Order #… changed since its receipt was shown. Look at the receipt again before issuing it.” The order’s header button shows how the receipt stands: Issue receipt, Receipt under way, or the receipt’s number, for example Receipt 743, once it has printed.

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Who gets what

An e-receipt needs a printer with an e-receipt service and an e-mail address on the order. Without either, the receipt prints on paper and a warning says why.

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Warnings

When the printer’s way of working out VAT gives a slightly different total, the section says “The receipt differs from the order by …: the printer’s way of working out VAT. The receipt is the record.”

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What goes on the receipt

  • Each product line, with its name as on the order. Characters the printer cannot print lose their accent or are left out, and a name longer than the printer takes is cut.
  • Discounts, spread over the goods at the same VAT rate.
  • Delivery, as a line called “Dostawa” with its rate, for example “Dostawa 23%”. It takes the VAT rate of most of the goods.
  • One payment: the form most of the order was paid with, worked out from the order’s payment method, such as card, cash or transfer. Cash on delivery, an unpaid order and a method Omnilinker does not recognise count as other.
  • A last line with the order number. A receipt kept with an invoice says which order’s invoice it goes with.
Each line’s VAT rate needs a letter on the printer; see VAT rates. Reverse charge and not-subject lines cannot go on a receipt.

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Which printer prints the receipt

Omnilinker takes the first that applies:
  1. The Fiscal printer of the location of your station (the one you chose in the top bar), when that printer is in use and still at one of the location’s stations.
  2. The one fiscal printer at your station.
  3. The one fiscal printer at your station’s location, or, if your station has no location, the one fiscal printer of your organization.
  4. With no station chosen, the one fiscal printer of your organization.
Only printers that are In use count. When none of these gives exactly one printer, the section says “Choose a fiscal printer for this receipt.” You cannot pick a printer on the order yet: set the location’s Fiscal printer, or choose the station you work at. See Receipt settings for a location.

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Follow the receipt

The section, the chip on the order and the receipt on the Orders list show the receipt’s status: A receipt on a test printer also carries Test.

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Withdraw a receipt

While a receipt is Waiting for the station or Waiting for the printer, it has not reached a printer. Click Don’t issue it and confirm. The order can get a receipt again later. If the station took it at the same moment, Omnilinker says “Its station took it or answered for it at the same moment. Reload to see how it stands now.”

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A printed receipt

The section shows No., Printer, When, Receipt as and Amount. Click View receipt to see the receipt as printed and what happened to it, step by step.

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A receipt kept with an invoice

A receipt kept with an invoice does not go in the parcel. Once it has printed, the Station app at the station of the person who issued it (or, without one, at the printer’s station) asks someone to take it from the printer and file it with the invoice copy; see A receipt to keep. The order then says “Filed with the invoice copy at the desk (…)”. Fiscal > End of day counts the day’s receipts kept for invoices.

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Refused by the printer

The section says which printer refused it and why, and “Nothing was recorded on the printer.” Fix the reason, for example add paper or map a VAT letter, then issue the receipt again from the same section.

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Not sure it printed

When the station loses the printer’s answer while it is printing, the receipt becomes Not sure it printed. The station first tries to settle it by itself from the printer’s counters. Until someone settles it, no other receipt is issued for the order, so it cannot print twice. You need Settle “not sure” receipts.
1

Open it

On the order, click Settle it. The dialog shows what the printer reported Before sending and After it was back: Last receipt number, Receipts finished, Receipts cancelled and Last receipt’s total, and what the counters say.
2

Look at the printer

Look for the amount on the paper roll around the time it was sent, or print the last receipts from the printer’s memory.
3

Answer

  • If it printed, type the number in It printed, as receipt number and click Mark as printed.
  • If it did not, click It didn’t print. The order can get its receipt again.
  • Leave it for now closes the dialog.
A number that another receipt of the same printer already has that day is refused: “Receipt … of … is already order #…‘s in that day’s sales. Check the number on the paper roll.”

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When the station disagrees

If the station later proves from the printer’s counters that a receipt ended otherwise than it was settled, the order and Needs you on Fiscal > Overview say so. The receipt stays as it was settled:
  • Settled as not printed, but it printed: if it was issued again, the sale may be in the printer twice. Check the printer’s memory with your service company.
  • Settled as printed, but it did not print: the sale may not be in the printer. Check the printer’s memory, and issue it again if it is missing.
  • Settled with another number: check the printer’s memory for which is right.

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Orders invoiced to a business

An order whose invoice has a NIP needs no receipt. The section says “Invoiced to a business.” Issue one only if your accountant asked for it: click Issue anyway and confirm. You need Issue a receipt for an order invoiced to a business. The receipt then carries the business’s NIP and is kept with the invoice.

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Test receipts

A receipt on a test printer records nothing. It carries Test, and View receipt shows it marked “TEST · NOT A FISCAL RECORD”. To give the order a real receipt later, click Void test receipt on the printed test receipt and confirm.

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Issue receipts for many orders

1

Select the orders

On Sales > Orders, tick the orders.
2

Issue

Click Issue N receipts in the bar above the list and confirm. Each order gets a receipt, one after another in the list’s order. The printer is chosen as for Issue receipt on the order, from the station you chose in the top bar; see Which printer prints the receipt. The button counts “Issuing … of …”.
You can issue up to 50 receipts at once; with more orders selected, the button is disabled, and hovering over it shows “At most 50 orders at a time.” When every order got its receipt, Omnilinker says how many were issued. Otherwise it lists each order it skipped with the reason, for example an order that already has a receipt or is invoiced to a business. Bulk issue never issues a receipt “anyway”, and shows no preview.

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Troubleshooting

An order gets one receipt. Its current receipt is waiting, printing, not sure or printed. A receipt that was refused, did not print or was withdrawn does not count.
Omnilinker could not choose exactly one printer. Choose your station in the top bar, or set the location’s Fiscal printer. See Which printer prints the receipt.
Map the rate on the printer’s VAT rates tab, or ask a service technician to program a letter for it. See VAT rates.
The line is reverse charge or not subject to VAT. Such a sale is invoiced, not put on a receipt.
Only orders in PLN can get a receipt.
The printer limits the lines on a receipt. The limit is under Limits in the printer’s settings.
Every line is free, or the order has no goods. Delivery alone cannot go on a receipt.
A discount is spread over goods at its VAT rate. Check the order’s discount and lines.
A printer ties a product name to the VAT rate it first recorded it at. Two lines with the same name at different rates cannot go on one receipt, and a name the printer already knows at a lower rate is refused. Names are compared by their first characters, up to the printer’s name limit. The message suggests a separate receipt name for the product, but you cannot set one in Omnilinker yet. Rename the line on the order instead (Edit in the line’s menu; see Edit or remove a line), then issue the receipt.
One of the order’s lines has no name, or only characters the printer cannot print. Give the line a name on the order; see Edit or remove a line. A separate receipt name for the product, which the message mentions, cannot be set yet.
The printer refuses to sell until the last day with sales is closed. Run its daily report on Fiscal > End of day; waiting receipts then print. See End of day.
Issue it again. It is built from the letters as they are now.
Nothing was sold; the daily report counts each try as a cancelled receipt. Check the printer’s connection, then issue it again.
Check the printer’s memory and settle the receipt. See Not sure it printed.
The printer was moved while the receipt was with its old station. Check the printer’s paper roll before issuing it again.

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Next steps

End of day

Close each printer’s day with a daily report.

Fiscal printers

Set up printers, VAT letters and each location’s receipt settings.

Fiscal receipts overview

What needs you today, and how the parts fit together.

Choose your station

Pick the station your computer works at.