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Omnilinker raises a stock alert when a product runs low, runs out, or a stock change is blocked because it would take stock below zero. Alerts appear on the Inventory dashboard and, for the people your organization has chosen, as notifications.
Stock alerts are available only if your plan includes Stock Alerts & Notifications. It is off unless Omnilinker switches it on for your organization; see Modules and feature availability. Without it, you can still find low stock with the Low Stock status on Stock Levels and on Home’s Inventory card.

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When an alert is raised

Alerts are per product and warehouse: a product low in two warehouses has two alerts. Only stock changes made in Inventory raise low-stock and out-of-stock alerts:
  • Low stock: adjustments, counts, transfers (at the source warehouse) and stock imports. Reserving stock by hand doesn’t raise it.
  • Out of stock: all of those, plus reserving stock by hand and the destination warehouse of a transfer.
Order reservations and deductions change the stock level without raising either; the next change made in Inventory does. Putting a cancelled order’s stock back on hand counts as an adjustment. See Orders and stock.

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One alert at a time

While an alert is open, the same alert isn’t raised again for that product and warehouse. An alert closes by itself when the stock recovers:
  • back to In Stock: every open alert for the product and warehouse closes;
  • back to Low Stock after running out: the out-of-stock and blocked alerts close, and the low-stock alert stays.
An alert of the same kind for the same product and warehouse isn’t raised again within 60 minutes of the previous one being raised, even if that one has closed, so stock moving around the reorder point doesn’t flood you with alerts. Acknowledging or dismissing an alert in the app is not available yet: alerts stay open until the stock recovers.

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Set the reorder points

The reorder point decides when a product is low. Each stock level has its own.
1

Set the default for new stock levels

Open Administration > Settings, choose Inventory > Defaults, and set Default reorder point. Every stock level created afterwards starts with it. You need the Settings permission, under Inventory Management.
2

Adjust single products

On Inventory > Stock Levels, click ⋯ > Edit thresholds on the row, set reorder, and click Save. See Thresholds.
Changing the default doesn’t change existing stock levels. A reorder point of 0 means the product is never low; it can still run out. The reorder point is compared with the available stock, not with on hand: reserved units don’t count.

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Alert settings

Open Administration > Settings, choose Inventory > Behaviour: The 60-minute pause between alerts can’t be changed in the app.

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See alerts

Inventory > Dashboard lists up to eight open alerts under Top alerts, each with its severity (Critical for out-of-stock and blocked alerts, Warning for low stock), the product and warehouse, and how long ago it was raised. With no open alert it says “All quiet — no alerts in the last 24h.” You need the Dashboard permission. To see everything that is low right now, open Stock Levels, click Filters, and choose the Low Stock, Out of Stock or No Stock status.

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Notifications

Each new alert is sent as a notification to the people on your organization’s list of alert recipients: The text reads “‹product› (‹SKU›) in ‹warehouse› — ‹quantity› available.”, with the Warehouse, SKU, Available and, for low stock, Reorder point. Notifications from one warehouse are grouped as “‹warehouse›: N stock alerts”, and opening one shows the product’s stock in every warehouse. Low-stock notifications ask to be bundled into a summary rather than interrupt you; out-of-stock and blocked ones are sent one by one. How each reaches you, in the app or on another channel, follows your notification preferences. See Notification inbox and How I get notified.

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Who gets them

The list of alert recipients can’t be edited in the app yet. While it is empty, which it is until set, alerts are recorded and shown on the dashboard, but nobody gets a notification. To have people added, contact Omnilinker. The Stock Alerts permission doesn’t add anyone to the list.

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Troubleshooting

Check, in this order:
  • Your plan includes Stock Alerts & Notifications.
  • The stock level has a reorder point above 0, and available stock is at or below it.
  • Enable low-stock alerts is on.
  • The stock went low through a change made in Inventory. Order reservations don’t raise alerts by themselves.
  • An alert of the same kind for the same product and warehouse isn’t already open, and none was raised in the last 60 minutes.
Your organization’s list of alert recipients is empty. See Who gets them.
Alerts close only when a stock change made in Inventory leaves the stock level In Stock (or, for out-of-stock and blocked alerts, Low Stock). They don’t close when an order releases its reservation, or when the stock level ends up Overstock. If the stock is fine now but the alert is still listed, record the next change, such as a count, while the stock level is In Stock, and the alert closes.

Stock levels and movements

Thresholds, statuses and the changes that raise alerts.

Notification inbox

Read and manage the notifications you get.

Notification preferences

Choose how and when notifications reach you.

Set up inventory

Set the default reorder point for your organization.