Starter templates
Every organization starts with five templates. Their names follow your organization’s default language.
They exist in Polish and English. A message uses your organization’s default language when the template has a text in it,
and Polish when it doesn’t. The Delay notice also has an Allegro text; Omnilinker doesn’t send messages to Allegro
buyers yet, so that text is unused for now. You can use all five as they are, change them, or delete them. A starter you
delete is not brought back.
The Thank you and Review request e-mails carry an unsubscribe link. Omnilinker adds the link and its sentence
itself, so leave links out of those two texts. See Consent and opting out.
The Ready for pickup and Delay notice texts sign with your shop name, and the pickup text gives your pickup address
and opening hours. Fill them in under Shop details first; see Customer service settings.
The Templates page
Open Customer service > Templates, or go to/messaging/templates. You need the See templates permission to
open the page and Create and change templates and automatic messages to change anything. Without the second you can
read every template but the page says “You can read templates but not change them.”
The page is titled Templates and automatic messages, with three tabs: Templates, Automatic messages and
Senders. Each tab shows only if you may open it, and Automatic messages only while Automations are switched on. See
Automatic messages.
On the left, the list groups your templates by purpose. Each row shows the template’s name, its channels and languages,
and “Edited” with the date. Type in Find a template to narrow the list. Click New template to start one.
On the right, the editor opens for the template you pick:
- Name, What it is for (the purpose) and Shortcut (optional, typed after
/in a reply box). - Texts of this template: one tab for each channel and language. Remove a text with its Remove this text button, or add one with Add a text for and a channel and language. An e-mail text also has a Subject.
- Insert: click a field to put it in the text at the cursor. Each field shows an example of its value.
- Preview: the text filled in with sample values. Type an Order number (for example
10495or#10495) and click Show with this order to see it filled in for a real order, and which fields that order can’t fill. Show with samples goes back. Looking at an order needs access to Orders besides the template permission. The preview never shows the buyer’s address or phone number. - Under the preview, an SMS shows its parts (“2 SMS”) and the characters in each part, with a warning that names the letters that make it a Unicode SMS. Other texts show “123 of 20000 characters”. A text for Allegro or OLX also shows which marketplace rules it breaks.
When an automatic message uses the template
While an automatic message that is switched on sends a template, the editor lists it (“Automatic messages that send this template: …”). You can’t delete that template, change its purpose or remove a channel the message sends on. Switch the automatic message off first, or keep the purpose and the channels it uses.Fields you can use
A field is written between double braces, for example{{ order.number }}. A template that uses a field Omnilinker doesn’t
know is refused when you save it.
If an order has no value for a field the template uses, Omnilinker doesn’t send the message with a blank: Message buyer
says “Fill in: …”, and a bulk run or an automation skips the order and names the missing value.
Rules a template must follow
A template is checked when you save it, and again when a message is sent. It is refused when:- another template already uses the same shortcut (a lowercase word of letters, digits, hyphens or underscores, up to 32 characters);
- no purpose is chosen, or no channel has a text;
- there is no Polish text for a channel it uses (Polish is the fallback language), or two texts share a channel and language;
- an e-mail text has no subject (up to 255 characters);
- a text is too long: 20,000 characters for e-mail, 1,000 for SMS, 2,000 for an Allegro message;
- it takes more than two seconds to fill in;
- a text meant for Allegro or OLX contains a link, an e-mail address, a phone number, an invitation to write outside the marketplace or a request to change a rating.