sklep@twojsklep.pl, once you have added a few DNS records at your
domain’s provider. Until then, or if you can’t change your DNS, use the shared sender.
You need the Set up senders (e-mail domains and the SMS sender name) permission, and Customer service switched on
for your account.
Add a sender on your domain
1
Open Senders
Open Customer service > Senders.
2
Enter the address
Under Send from your own domain, enter the Sender address customers should see and the Name customers
see. To receive replies somewhere else, fill in Replies go to (optional). Click Add sender.
3
Add the DNS records
The sender shows Waiting for DNS and a table of records. Add each one in the DNS settings of your domain (see
Where to add the records). Use Copy next to the host and the value, so nothing is
mistyped.
4
Wait for the check
Omnilinker checks the records every 15 minutes. Each record shows Found once it is in place. When every required
record is found, the sender shows Verified, and e-mails go out from it. To check at once, click Check now.
New DNS records can take from a few minutes to a few hours to be visible, depending on your provider. If the records
aren’t found within 72 hours, the sender shows Not verified. Correct the records, then click Try again.
What the records do
The records sit on subdomains (
…._domainkey, bounce, _dmarc), so they don’t touch your website or the mailbox you
use today.
Where to add the records
Records are added in your domain’s DNS zone, at the company that manages the domain’s DNS (often the one you bought the domain from, or your hosting). Two things differ between providers:- The host. Omnilinker shows the host without your domain (
bounce,abc._domainkey), which is what most panels want. If your panel asks for the full name, hover the host to see it (bounce.twojsklep.pl). - The MX priority. Enter the Priority shown (10) in the panel’s priority field, not in the value.
Cloudflare
Cloudflare
Set the DKIM CNAME records to DNS only (grey cloud), not proxied. A proxied CNAME doesn’t resolve to the DKIM key,
and the record is never found.
The panel adds the domain to the host by itself
The panel adds the domain to the host by itself
If a record isn’t found although you added it, check its full name. Some panels append your domain to whatever you
type, so a full name typed into the host becomes
bounce.twojsklep.pl.twojsklep.pl. Enter the host without the
domain.Use the shared sender
When your server offers it, Use the shared sender sends your e-mails from an Omnilinker address made from your shop’s name, shown to customers as “your shop via Omnilinker”. Replies go to the address you enter in Replies go to. There is nothing to set up, and it can be used at once.Choose the sender for a message
When more than one sender can send (an address on your own domain beside the shared sender, say), Message buyer shows a Send from list under the e-mail or SMS channel you picked. It starts on the sender Omnilinker would use anyway, and lists the others by their name. Pick another to send that one message from it; the reply address shown under the channel follows your choice. If the sender you picked can’t send any more (it was removed meanwhile), the drawer says “The sender you picked can’t send any more. Pick another one.” and sends nothing. A bulk Tell buyers about a delay run and an automatic message use the default sender. An automation step can name its own sender in Send from; see Automatic messages.Where replies go
Omnilinker sends e-mails but doesn’t receive them. A customer’s reply goes to the Replies go to address of the sender you sent from, or to the sender address when you left it empty. It never arrives in Omnilinker, so answer it from that mailbox. Message buyer says so under the channel (“Replies go to …”). A reply to an SMS isn’t received at all, except STOP. See What happens to an e-mail you send.What the Senders page also shows
At the top, How every message is sent sums up the rules that apply to every sender: the SMS quiet hours, what a STOP reply does, and both daily limits with how many were sent today (“500 SMS a day · 12 sent today”). With the Change customer service settings permission, Change quiet hours and limits opens Customer service settings.Which addresses can’t be used
- Public mailboxes, such as
@gmail.com,@wp.plor@onet.pl: only their owner can add DNS records there. Use an address on your shop’s own domain. - A domain another Omnilinker account already sends from. Each domain belongs to one account. If it is your domain, contact Omnilinker support.